Bottisham Medical Practice

The Practice and the Dispensary will be CLOSED for staff training from 12:30pm on Wednesday 22nd November 2023, reopening at 8.30 am on Thursday 23rd November 2023.

If you have an urgent health care need during this time that cannot wait until the Practice reopens, please call 111.

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

From 31 October 2023 you will be able to see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 31 October 2023. For most people, access will be automatic, and you won’t need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns. If you are not able to access your record online it may be that your GP would like the chance to discuss this with you. If you are unable to access your record via the NHS App but would like to, please download and complete the form below and email to admin.bottishammedicalpractice@nhs.net.

It’s important to remember that these documents may, at times, contain information that could be upsetting, especially if they contain news of a serious condition. It can also be a cause for worry seeing results online when it isn’t clear what the results might mean, and no one is available to ask, as can be the case during the evening or at weekends, for example. 

Sometimes people with a mental health condition might prefer not to see documents that remind them of difficult times in their life. Letters from mental health teams sometimes go into detail about past events, and great care would be needed in deciding whether you would want to see these letters. It is possible for individual items to be hidden at your request and your GP would be happy to talk about any concerns you may have.

Great care is also needed in case private details might cause harm at home, should people in a difficult or pressured relationship be forced to show their medical record to an abusive partner. Anyone in such a position should make this clear to us at the practice, so we can take steps to keep you safe. This might mean removing access through the NHS app for the time being, or through a careful process where we hide sensitive things. We would talk this through with you.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not currently have access to your records and would like this, please download and complete the request for online access form linked below.

If you do not want to see your health record please contact us via email to admin.bottishammedicalpractice@nhs.net.

Request for online access

Using the NHS App - How to get your medical records

We are currently experiencing delays issuing medication due to problems with deliveries to the Dispensary from our supplier. 

As we are unable to dispense your medication until it arrives at the Dispensary,  these issues have led to delays which are beyond our control.

We have asked the supplier to resolve this as soon as possible. In the meantime we thank you for your patience and apologise for the inconvenience this is causing.

Lode Village Shop and Post Office Closure 1 December 2023

We have been advised that the Village Shop and Post Office in Lode will close from 1 December as the current owners are moving away. After this date patients who have their medication delivered to the Shop will need to collect their medicines from the Dispensary.

Alternatively we have a free delivery service provided by our own staff and drivers.  If you would like to use this service please complete and return the application form below or collect one from Reception.  If you are not usually at home during the week we can deliver to a safe place provided you undertake responsibility for the items once they are delivered;  this needs to be under cover and not visible from the road.

If you would like to use our delivery service, please complete and return the application form below or collect a form from Reception.

Medication Delivery Application Form

Dispensary Manager

ALTHOUGH GUIDANCE HAS CHANGED REGARDING THE WEARING OF MASKS, THE PRACTICE HAVE TAKEN THE DECISION TO RECOMMEND PATIENTS CONTINUE TO WEAR A MASK WHILST WAITING FOR DISPENSARY OR IN THE WAITING ROOM.  THE PRACTICE CONTINUES TO SUFFER WITH STAFF ABSENCES AND WE HOPE CONTINUING WITH THIS PRECAUTION WILL HELP MANAGE THIS AND ENSURE CONTINUITY OF CARE TO PATIENTS.

WE THANK YOU FOR YOUR CO-OPERATION & UNDERSTANDING.

What is the Patient Participation Group (PPG)?

A group of people, voluntarily working together with doctors, nurses and other Practice staff acting as your voice to represent your views to the Practice and to enhance its work. 

We are looking for new members to join the committee, all patients of the practice are eligible.  Please contact our Chairman as below to find out more information and how you can be involved.

Find out more and join

Next Meeting:

Wednesday 27 December 2023 at 6.30 pm in the Surgery waiting Room.  If you would like to join our meeting please email our Chairman at s.j.gilson@btinternet.com or contact Reception.

Bottisham Medical Practice

Patient data from GP medical records kept by GP practices in England is used to improve health, care and services through planning and research, helping to find better treatments and improve patient care. The NHS is introducing an improved way to share this information – called the General Practice Data for Planning and Research data collection.  

You can use this online service to:

• choose if your confidential patient information is used for research and planning
• change or check your current choice

Any choice you make will not impact your individual care.

The latest information on the GPDPR, including what information is obtained and how to opt-out of sharing your information, can be found here.