Patients' Rights and Responsibilities

Policy Statement

Bottisham Medical Practice undertakes to meet standards of patient care as set out in the policy, and in return asks patients to contribute to ensuring that the healthcare they receive is of the highest quality and that Bottisham Medical Practice staff, other patients and members of the public on Bottisham Medical Practice premises are treated with respect.


Our Responsibilities

As a patient of Bottisham Medical Practice you have a right to:

  • The right to see a doctor of the same gender whenever possible if requested.
  • The right to a chaperone when an examination or procedure is required.
  • To make decisions about your plan of care before and during treatment, when medically possible. 
  • To refuse a recommended treatment to the extent permitted by law, and to be informed of the medical consequences of your refusal.
  • Receive a second opinion concerning the proposed procedure, if requested
  • To be able to make health care decisions in advance. If you provide us with a copy of your advance directive, we will respect your wishes to the extent permitted by law and Bottisham Medical Practice policy.
  • Decline or withdraw from at any time, any research study you are asked to participate in related to your illness. Your refusal to participate will not affect your medical care. 
  • Receive information related to the Data Protection Act (1998) and have records pertaining to your medical care treated as confidential. 
  • Assistance from a patient representative (e.g. Patient Advice and Liaison Service or Independent Complaints Advocacy Service) in resolving complaints or grievances regarding your treatment, and to request a review if your concern is not resolved to your satisfaction.   

As a patient of Bottisham Medical Practice you can expect:

  • Care which is provided in a safe setting, by competent and committed staff
  • Considerate, respectful, and compassionate care regardless of your age, race, gender, religion, national origin, sexual orientation, or physical or mental disability. 
  • To be addressed by your proper name or by a name that is preferable to you
  • To be told the names of the doctors, nurses, and other health team members directly involved in your care. 
  • Coordination of sign language or foreign language interpretation services, if you need them.
  • Information about your diagnosis, treatment, any expected results and the planned course of treatment, including an explanation about procedures. 
  • Information on the risks, benefits, and alternatives of your treatment.
  • Convenient and professional transfer to another facility when medically necessary

As a patient, you and /or your representative are expected to:

  • Provide all necessary personal information including your full name, address, home telephone, number and date of birth.
  • Provide complete and accurate information about your health.  
  • Ask questions when you do not understand what your doctor or other member of your health care team tell you about your diagnosis or treatment, and work with them on your care plan.
  • Inform your doctor if you anticipate problems in following prescribed treatment, or if you are considering alternative therapies. 
  • Ask your doctor or nurse what to expect regarding treatment, and work with them to develop a management plan where appropriate. You should tell your doctor or nurse about any worries you have about planned treatment. 
  • Respect your doctors’ right to have a chaperone present for examination or procedure if it is considered appropriate. 
  • Treat staff, other patients, and visitors with courtesy and respect.
  • Abide by the facilities rules and regulations.
  • Be on time for your appointments, and notify us as soon as possible if you cannot keep your appointments.  
  • Be considerate of noise levels, privacy, and safety. Weapons are prohibited on premises.
  • Comply with policies to ensure the rights and comfort of all patients.
  • Comply with the NO SMOKING policy.