Request an Appointment
To request an appointment:
- Request an appointment click the link Submit a new request (Please ensure you are available for our health professional to contact for same day appointments)
How we handle your requests
Our practice uses a clinical triage system to make sure you receive the right care, with the right clinician, at the right time.
- All requests received during our core hours from 8am are reviewed and processed on the same working day .
- A clinician will assess the information you provide and decide the most appropriate next step.
- This may include:
- booking you an appointment (same day, soon, or routine, depending on clinical need)
- sending you advice or information by text/phone
- arranging tests or follow‑up
- signposting you to another appropriate NHS service (e.g. pharmacy, NHS 111, urgent care, dental, optometry, physiotherapy).
You will be informed on the day you contact us how your request will be managed.
Please note: this does not mean you will always be seen the same day, but you will always receive an appropriate response and, where needed, an appointment will be arranged according to clinical priority.
Please note: this does not mean you will always be seen the same day, but you will always receive an appropriate response and, where needed, an appointment will be arranged according to clinical priority.
If your condition is life‑threatening (for example, chest pain, severe breathing difficulty, signs of stroke, heavy bleeding, collapse), please call 999 or attend A&E immediately rather than submitting an online or routine request.
We are sorry that we cannot guarantee same-day appointments for everyone who wishes to have one. Our appointments are triaged by clinical urgency. When we receive over 100 requests in a morning it is impossible to advise the time you will be phoned but what we ask is you have your phone available to take the call.