Using Heidi AI During Your Appointment
At Bottisham Medical Practice, we are committed to providing safe, high-quality care while making the best use of technology to support our patients and staff.
To help clinicians spend more time focusing on patients and less time writing notes, we use Heidi Health, an artificial intelligence (AI) clinical documentation tool.
What is Heidi?
Heidi is an AI-powered "ambient scribe" that helps healthcare professionals create accurate consultation notes.
During your appointment, Heidi listens to the conversation and creates a draft clinical note for the clinician. The clinician reviews, amends where necessary, and approves the note before it becomes part of your medical record.
Heidi does not make decisions about your healthcare and does not replace your clinician's professional judgement. The clinician remains fully responsible for your care and for the accuracy of your medical record.
Why are we using Heidi?
Using Heidi helps our clinicians:
- Spend more time looking at and listening to patients rather than typing notes.
- Improve the quality and completeness of clinical records.
- Reduce administrative workload.
- Support safer and more efficient patient care.
- Improve the consultation experience for patients.
When might Heidi be used?
Heidi may be used during:
- Face-to-face appointments
- Telephone consultations
- Video consultations
Your clinician will decide whether Heidi is appropriate for your consultation.
What information does Heidi process?
Heidi may process information discussed during your consultation, including:
- Personal details relevant to your care
- Symptoms and medical concerns
- Medical history
- Diagnoses
- Medications
- Treatment plans
- Other health information needed to support your care
This information is only processed for the purpose of creating clinical notes and supporting your healthcare.
Is my information secure?
Yes.
Protecting patient confidentiality is extremely important to us. Heidi Health operates in accordance with NHS information governance requirements and complies with UK data protection legislation.
Appropriate technical and organisational safeguards are in place to ensure patient information is handled securely and confidentially.
Does AI decide my treatment?
No.
Heidi cannot:
- Diagnose medical conditions
- Prescribe medication
- Recommend treatment
- Replace a clinician's judgement
All decisions about your care are made by qualified healthcare professionals. Heidi simply assists with documentation.
Do I have a choice?
Yes.
If you do not wish Heidi to be used during your consultation, please let your clinician know. They will make notes using their usual methods instead.
Choosing not to use Heidi will not affect your care, treatment, or relationship with the practice.
How do we protect your privacy?
We have assessed the privacy and security implications of using Heidi and completed a Data Protection Impact Assessment before introducing the system.
We are satisfied that appropriate safeguards are in place to protect your personal information. Information is only processed where there is a lawful basis to do so and for the purpose of providing healthcare.
Further Information
If you have any questions about Heidi Health or how your information is used, please contact the practice.
You can also view our:
- Practice Privacy Notice
- Data Protection Information
- AI and Digital Technology Privacy Notices
For more information about how we handle personal information, please speak to a member of staff or contact our Data Protection Officer.
Using Heidi Health: A Message from Bottisham Medical Practice
We are always looking for ways to improve the experience of our patients and support our clinicians. Heidi helps us spend more time focused on what matters most: listening to you, understanding your concerns, and delivering safe, effective healthcare.
Last Updated: November 2026
Review Date: November 2027